Trust and safety

What we check before a tutor is listed, what we deliberately do not collect about children, and what to do if something is wrong.

Who the tutors are

AB Tutors is not an open marketplace. A teacher cannot list themselves; our team decides who appears.

Certified teachers only: Every tutor will be an American Board certified teacher. American Board certifies teachers by examining them in the subject they teach and in how to teach it.
Certification checked: We check each tutor’s certification before their profile is listed, and the profile shows what has been verified.
Profile reviewed by a person: Someone on our team reads each tutor’s background, subjects and profile, and approves it, sends it back with questions, or declines it.
Reviews from real lessons: Only the account that paid for a completed lesson can review it, once. Nobody can review a tutor they have not had a lesson with.

This is a decision, not a missing feature. The adult is the customer and stays in the loop.

A parent or guardian holds the account: You choose the tutor, book, pay and open each lesson. A child cannot sign in, book or be contacted on their own.
First name and grade: That is what we ask about a child. No email address, no password and no date of birth.
Messages are between adults: You can message any listed tutor. A tutor can write first only to a family that has booked them, and can never message a child.

Lessons are one-to-one and online, in the tutor’s own meeting room.

You join through the lesson page: The link to the meeting room is not shown on any public page. Both sides enter through Join lesson, which records who came and when.
You are welcome in the room: Stay for the whole lesson with a young child. With an older one, be nearby. No tutor should ask you to leave.
AB Tutors does not record lessons: If you would like a lesson recorded, or would like it not to be, agree that with the tutor beforehand.

Tell us. A report costs you nothing and does not need proof.

A problem with a lesson: Report it from the lesson page within 48 hours of the lesson ending. The tutor’s payment is held while our team looks at the attendance record and what both sides say.
A message that worries you: Report the message from the conversation. Our team can then read that thread.
Anything else about a tutor: Write to us. We can suspend a listing while we look into it.

If a child is in danger, call 911 first. Then tell us.

Message the tutor before the first lesson and ask about their background
Keep every message and every booking inside AB Tutors
Set the lesson up in a shared room, not a bedroom with the door closed
Do not pay a tutor outside AB Tutors: the refund rules only cover lessons booked here
Ask your child afterwards what they worked on
Trust a bad feeling and tell us about it

How we handle the information you give us is on the privacy page. More on choosing a tutor: twelve questions to ask before the first lesson.

Leave your email and we will write to you once, when AB Tutors opens. No newsletter.